Beginning on November 2023, our updated refund policy requires that all refund requests be submitted no later than 30 days following the original purchase date. Regrettably, if a transaction has exceeded this one-month period, we are unable to assist with voids and cancellations. Please ensure any refund is requested within this specified timeframe to be eligible for consideration.
The duration of the refund process is typically 7-14 working days for mobile/voucher/pin products and 14-30 working days for utility products. This timeline is subject to our terms and conditions.